What if I need to cancel an appointment?

We know that you're busy and that sometimes plans change!

Member cancellation 

If you cancel or reschedule your appointment at least 24 hours before the scheduled start time, you will receive a full refund.

After 24 hours, we encourage you to keep your appointment as no refunds are issued when an appointment is cancelled within 24 hours of the scheduled start (so that practitioners are paid for the time they set aside!)

Grace period

For all appointments there is a 10-minute grace period after your booking during which you can cancel and receive a full refund. 

Practitioner cancellation

In the rare event of a practitioner cancellation or no-show, the member always receives a full refund.


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