What if I need to cancel an appointment?

Plans change, we get it. If you cancel or reschedule your appointment at least 24 hours before the scheduled start time, there is absolutely no charge. After 24 hours, we encourage you to keep your appointment and check-in with your practitioner. If you cancel within 24 hours of the scheduled start or don’t launch your appointment, you’ll be charged a market-rate per-appointment cancellation fee so that your practitioner is paid for the time she has set aside in her day.

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