We’re so sorry to hear that! Please try some of the troubleshooting tips below and reach out to us using our Support Form for help rebooking.
- Try refreshing the webpage!
- Try logging out (by going to My Account on the right-hand corner > Logout) and logging back in again.
- If you can’t see or hear, check to make sure audio/video are enabled. Here are links to help make sure your camera and microphone are enabled on either browser:
https://support.google.com/chrome/answer/2693767
https://support.mozilla.org/en-US/kb/how-manage-your-camera-and-microphone-permissions
- Make sure you are using the most up-to-date version of Google Chrome or Mozilla Firefox. Here are links to help:
https://support.google.com/chrome/answer/95414
https://support.mozilla.org/en-US/kb/update-firefox-latest-version
- If you have access to an Apple device (iPhone/iPad/iTouch) or Android device you can download and use “Maven Clinic” from the App Store or Google Play.
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