We’re so sorry to hear that! Please try some of the troubleshooting tips below and reach out to us using our Support Form for help rebooking.
- Try refreshing the webpage!
- Try logging out (by going to My Account on the right-hand corner > Logout) and logging back in again.
- If you can’t see or hear, check to make sure audio/video are enabled. Here are links to help make sure your camera and microphone are enabled on either browser:
- Make sure you are using the most up-to-date version of Google Chrome or Mozilla Firefox. Here are links to help:
- If you have access to an Apple device (iPhone/iPad/iTouch) or Android device you can download and use “Maven Clinic” from the App Store or Google Play.