Computer technical difficulties: What should I do next?

We’re so sorry to hear that! Please try some of the troubleshooting tips below and reach out to us using our Support Form for help rebooking.

1. Try refreshing the webpage!
2. Try logging out (by going to My Account on the right-hand corner > Logout) and logging back in again.
3. If you can’t see or hear, check to make sure audio/video are enabled. Here are links to help make sure your camera and microphone are enabled on either browser:

https://support.google.com/chrome/answer/2693767 

https://support.mozilla.org/en-US/kb/how-manage-your-camera-and-microphone-permissions

4. Make sure you are using the most up-to-date version of Google Chrome or Mozilla Firefox. Here are links to help:

https://support.google.com/chrome/answer/95414 

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 

5. If you have access to an Apple device (iPhone/iPad/iTouch) or Android device you can download and use “Maven Clinic” from the App Store or Google Play.