Why was my credit card charged?

When you schedule an appointment, there is a pre-authorized charge placed on the card to ensure that funds are available for the appointment. Those funds will be released and no charge will go through if you cancel within 10 minutes of booking the appointment or greater than 24 hours before the start of the appointment. You should see the charge disappear from your bank statement within 5-10 days of canceling, but often much sooner.

The pre-authorized charge will be completed and your credit card will be charged whenever you complete an appointment or cancel/reschedule an appointment more than 10 minutes after scheduling it and less than 24 hours prior to the start time.

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