Maven

General Information

• What is Maven?
• I’m looking for a provider with a specific demographic or cultural background. How can I find a match?
• Is my personal health data secure?
• Can I speak to the same practitioner more than once?
• Can I share my Maven notes with my in-person providers?

Health and Wellness Questions

• I have a specific health question or concern. Can Maven help me answer my question?
• I’m wondering if I could be pregnant. What should I do next?
• How do I find the right provider to help address my health concern?

Technical Requirements

• What technology or equipment do I need to use Maven?
• Which web browser should I use?
• Computer technical difficulties: What should I do next?
• Android technical difficulties: What should I do next?
• Apple iOS device technical difficulties: What should I do next?
• Can I have a Maven phone call instead of a video appointment?

Booking and Launching Your Appointment

• How do I make an appointment?
• Should I do anything to prepare for my appointment?
• What timezone are the appointments listed in?
• How do I begin my appointment?
• What are education-only appointments?
• What happens after my appointment?

Prescriptions and Paperwork

• Can I receive a prescription on Maven?
• Are there any prescriptions I cannot receive on Maven?
• How do I enter or change my pharmacy information?
• My prescription isn’t at my pharmacy when I expected it to be. What should I do next?
• Can providers issue an Emotional Support Animal (ESA) letter?
• Can medical forms, such as excuse from work/school notes, be filled out on Maven?

Payment and Billing

• What is the cost of a Maven video appointment?
• What is the cost of Maven private messaging?
• What are Maven’s cancellation policies?
• What is Maven's refund policy?
• Can I use my Flex Spending Account (FSA) or Health Savings Account (HSA) to pay for my Maven appointment?
• When will my credit card be charged?