Health and Wellness Questions
- What technology or equipment do I need to use Maven?
- Which web browser should I use?
- Computer technical difficulties: What should I do next?
- Android technical difficulties: What should I do next?
- Apple iOS device technical difficulties: What should I do next?
- Can I have a Maven phone call instead of a video appointment?
Booking and Launching Your Appointment
Prescriptions and Paperwork
- Can I receive a prescription on Maven?
- Are there any prescriptions I cannot receive on Maven?
- How do I enter or change my pharmacy information?
- My prescription isn’t at my pharmacy when I expected it to be. What should I do next?
- Can providers issue an Emotional Support Animal (ESA) letter?
- Can medical forms, such as excuse from work/school notes, be filled out on Maven?
Payment and Billing
- What is the cost of a Maven video appointment?
- What is the cost of Maven private messaging?
- Can I purchase Maven appointment packages?
- Can I use insurance with Maven?
- What are Maven’s cancellation policies?
- What is Maven's refund policy?