Experiencing technical difficulties during your Maven appointment? Here's what to do if you can't see or hear your provider (or they can't see or hear you):
On the Maven website
- Refresh the page: Start by refreshing your browser window.
- Log out & log back in: Click your initials in the upper right corner, then "Log out," and log back in.
- Check your camera and microphone: Make sure both your camera and microphone are enabled in your browser settings. Here's how to do that in different browsers:
- Restart your browser: Try completely quitting your browser and reopening it.
- Update your browser: Ensure you’re using the latest version of your browser.
- Use the Maven app: If you have an Apple (iPhone/iPad/iTouch) or Android device, download the Maven Clinic app from the App Store or Google Play.
On the Maven app (iOS)
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Check your camera and microphone permissions:
- Open the Settings app on your device
- Tap “Privacy”
- Tap “Microphone”
- Find Maven in the list and make sure the slider is enabled (green)
- Repeat these steps for "Camera"
- Force quit the app: Double-tap the home button and swipe up on the Maven app to close it.
- Update the app: Go to the App Store > Updates > Tap "Update" next to the Maven app icon
- Try the website: You can also try logging into mavenclinic.com from a computer using Chrome, Firefox, or Safari.
On the Maven app (Android)
-
Check your camera and microphone permissions:
- Open the Settings app on your device and tap “Privacy”
- Tap “Permission manager”
- Tap “Camera”
- Find the Maven app and select "Allow only while using the app”
- Repeat these steps for "Microphone”
- Force quit the app: Press down on the app icon, select “App info” and tap “Force stop”
- Update the app: Open the Google Play Store > Tap the profile icon in the upper right corner > Tap “Manage apps & device" > Under “Updates available,” tap “See details” > Tap “Update” next to the Maven app
- Try the website: You can also try logging into mavenclinic.com from a computer using Chrome, Firefox, or Safari.