We know how frustrating technical issues can be—especially when you’re trying to connect with your provider. If you’re having trouble seeing or hearing your provider (or they can’t see or hear you), try the steps below based on how you joined your virtual appointment.
If you’re using the Maven website
1. Refresh the page
Start by refreshing your browser window.
2. Log out and log back in
Click your initials in the upper right corner and select Log out, then sign back in.
3. Check your camera and microphone settings
Make sure your browser has permission to access your camera and microphone. You can review instructions for your browser here:
4. Restart your browser
Completely quit your browser (close all windows), then reopen it and log back in.
5. Update your browser
Make sure you’re using the latest version of Chrome, Safari, or Firefox.
6. Try the Maven app
If you have an iPhone, iPad, iPod Touch, or Android device, download the Maven Clinic app from the App Store or Google Play and try joining your appointment there.
If you’re using the Maven app (iOS)
1. Check camera and microphone permissions
- Open the Settings app on your device
- Tap Privacy
- Tap Microphone
- Find Maven and make sure the toggle is enabled (green)
- Repeat these steps for Camera
2. Force quit the app
- Double-tap the home button (or swipe up from the bottom of the screen, depending on your device)
- Swipe up on the Maven app to close it
- Reopen the app and try again
3. Update the app
- Open the App Store
- Tap your profile icon
- Scroll to see available updates
- Tap Update next to the Maven app (if available)
4. Try the website
You can also log in at mavenclinic.com from a computer using Chrome, Firefox, or Safari.
If you’re using the Maven app (Android)
1. Check camera and microphone permissions
- Open the Settings app
- Tap Privacy
- Tap Permission manager
- Tap Camera
- Find the Maven app and select Allow only while using the app
- Repeat these steps for Microphone
2. Force stop the app
- Press and hold the Maven app icon
- Tap App info
- Tap Force stop
- Reopen the app and try again
3. Update the app
- Open the Google Play Store
- Tap your profile icon
- Tap Manage apps & device
- Under “Updates available,” tap See details
- Tap Update next to the Maven app (if available)
4. Try the website
Log in at mavenclinic.com from a computer using Chrome, Firefox, or Safari.
Still having trouble?
If these steps don’t resolve the issue, please message the Maven Care Team through the app or website. We’re here to help you get back on track as quickly as possible.
Your time with your provider matters—and we’ll do everything we can to make sure you’re able to connect.