Here are some things you can try if you're having trouble logging in:
Check your email: Make sure that you’re using the correct email address associated with your Maven account. Try both your work and personal email addresses if you’re unsure.
Check your password: Make sure you're entering the correct password, paying attention to spelling and capitalization (passwords are case-sensitive).
Reset your password: If you’ve forgotten your password, click "Forgot My Password" to request a password reset link. When creating a new password, avoid using any part of your first name, last name, or email address or the system may decline it.
Check your password reset email: If you're having trouble logging in after receiving a password reset email, make sure you're using the link within the email and not adding extra spaces when you paste it into your browser. Also, please note that the link is only valid for a limited time.
If you didn't receive a password reset email, check your "Spam/Junk" and "Promotions" folders.
You can also reset your password at: https://www.mavenclinic.com/app/forgot-password
Check your browser: If you’re logging in via mavenclinic.com, make sure your browser accepts cookies and is compatible with our website (Google Chrome, Firefox, and Safari).
Still having trouble? Contact our Care Support team at support@mavenclinic.com.