Yes. Your privacy and security are top priorities at Maven. We’re committed to protecting your personal health information so you can feel confident using your benefits and getting the care you need.
Here’s how we keep your information safe:
HIPAA-compliant infrastructure
We use a HIPAA-compliant cloud for our technical infrastructure. This means your health information is handled securely and confidentially in accordance with federal privacy standards.
Industry-standard security
Our platform meets industry-standard security requirements to ensure safe, secure video chats and messaging with providers.
No recording or sharing of appointments
Your virtual appointments are not recorded and cannot be shared in any way.
Your information is not shared with your employer
Your activity on Maven is considered protected health information. It is not shared with your employer.
If you receive Maven as a benefit fully paid for by your employer or health plan, your company cannot see:
- Which providers you meet with
- What services you use
- What you discuss during appointments
Aggregated, non-identifiable reporting
Employers may receive high-level, aggregated reports about overall program usage—such as how many employees are enrolled in a program.
This information:
- Is not personally identifiable
- Does not include individual names
- Does not include specific services or appointments
In short, your personal health information stays private.
For more details, you can review our full Privacy Policy here:
https://www.mavenclinic.com/privacy-policy