If your employer or health plan offers Maven as a fully paid benefit, you’re not navigating Maven on your own. You’ll have access to a dedicated Care Advocate—your personal guide who’s here to help you understand your benefits, explore care options, and feel confident every step of the way.
Whether you’re just getting started or figuring out what support makes sense right now, your Care Advocate is a great place to begin.
How your Care Advocate can help
Your Care Advocate can:
- Walk you through how to get started on Maven
- Answer questions about your coverage and care options
- Help you find the right providers, resources, and next steps for your needs
We recommend booking a 15-minute Introduction to Maven virtual appointment to connect one-on-one. It’s an easy way to get personalized guidance and make the most of your benefits.
How to schedule your appointment
You can book your Introduction to Maven virtual appointment in the Maven app or on the Maven website.
On the Maven app
- Tap My Care at the bottom of the home screen
- Select View Care Team
- Tap your assigned Care Advocate’s profile
- Select Show all availability
- Choose the date and time that works best for you
On the Maven website
- Click your initial icon in the top corner of the screen
- Select My Care Team
- Click your assigned Care Advocate’s profile
- Select Show all availability
- Choose the date and time that works best for you
Once booked, your appointment will appear in the Appointments tab. When it’s time to meet, you can launch your appointment directly from the Maven app or website.
For step-by-step guidance, check out this article: How do I launch my appointment? How do I prepare for my appointment?
How to message your Care Advocate
You can also message your Care Advocate anytime through the Maven app.
- Go to the My Care tab
- Scroll down to Speak to your Care Advocate
- Click Message [Care Advocate name]
Your Care Advocate can help answer questions, guide you to the right resources, and support you throughout your experience on Maven.
Can’t find a time that works?
If your assigned Care Advocate doesn’t have availability that fits your schedule, you can easily meet with another Care Advocate. Use this link to view additional openings and book a video chat: Book a Care Advocate appointment.
Need more help?
Your Maven Care Team is here for you. If you have questions or need help scheduling your appointment, you can message us anytime through the Maven app. We’re here to make sure you feel supported, informed, and confident using your Maven benefits—whenever you need us.