If your employer is moving fertility and family-building benefits from a previous vendor or health insurance plan to Maven—welcome! We’re excited to help you continue your care with trusted providers and 24/7 support.
Understanding your coverage at launch
The Maven benefit launch date is your first date of coverage through Maven. Only eligible services incurred on or after the benefit launch date are eligible for coverage through Maven.
Please note any spending from your previous benefit may be reflected in your Maven Wallet balance once your account is active. You’ll be able to view your current benefit balance directly in Maven Wallet to see how much coverage is available to you.
Note: You won’t have access to Maven Wallet until your official launch date. If your Maven benefits haven’t launched yet and you’re unable to enroll, contact us at support@mavenclinic.com or call your dedicated Maven support phone line. You can find this number on your Transition of Care mailer or by asking your benefits leader.
To learn more about why it’s helpful to check your balance, visit: Checking Your Benefit Balance When Transitioning to Maven
Understanding coverage vs. cost
While your employer may cover specific fertility and family-building benefits through Maven, you may still have some out-of-pocket costs for certain services. This is known as cost sharing.
Cost share: The part of your health care costs that you pay out-of-pocket for covered services or prescriptions. Cost sharing usually includes co-pays, deductibles, and co-insurance. It does not usually include your monthly premium or the cost of services your plan doesn’t cover.
For more help understanding these terms, visit: Health Insurance Terms Made Simple.
For information on how your insurance works alongside Maven, please review this article: How Insurance Works For Maven Gold Members With The Maven Benefit
Not sure if you’re Green or Gold? Check out: Understanding Your Maven Wallet: Green and Gold Explained
Using existing authorizations during the benefit transition
Some employers include a transition of care period, allowing members to temporarily continue treatment under their previous fertility benefit administrator for a period of time (typically up to 90 days, though this can vary depending on your employer’s plan and the services you’re seeking) while coverage transfers to Maven on the Maven benefit launch date.
During this time, covered services that were authorized on or before your Maven launch date can be completed and claims submitted by your provider to your previous benefits administrator for payment, up to your employer’s fertility benefit maximum. This helps ensure there’s no interruption to your ongoing care as your coverage moves to Maven.
Note: If your employer’s previous fertility coverage was provided through a health insurance plan, the transition of care period does not apply. On or after the Maven benefit launch date, Maven is the only vendor that provides coverage for eligible fertility services.
What does “authorization” mean?
An authorization is formal approval from your benefit administrator to start or continue a fertility treatment—such as an IUI, IVF, or egg-freezing cycle—or to move forward with an approved initial consultation or other covered service that’s already scheduled or in progress.
Note: Not all employers include authorizations as part of their fertility benefits. To see if your program does, check your Maven Wallet Program Overview.
How to find your Program Overview
You can review your transition timeline and coverage details in your Maven Wallet Program Overview:
- Open your Maven app or log in at mavenclinic.com
- Tap the Me or initial icon
- Select My Maven Wallet
- Tap the gear icon (⚙️) in the upper-right corner
- Scroll to Learn More
- Select Program Overview
Your Program Overview includes information about covered services, benefit amounts, and any transition-of-care details provided by your employer.
Need support?
Your Maven Care Team is here to make this transition as easy as possible and can explain your new benefits in detail.
For additional help, you can:
- Message your Care Team anytime through the Maven app (available 24/7), or
- Email us at support@mavenclinic.com for help with your benefits or coverage questions.
We’re always here to support you—day or night.